Snapchat is one of the popular social media app platforms used worldwide, with lots of interesting and unique features. One of my loved features is VR avatar, in which you can see your Snapchat avatar dancing virtually on your phone screen outside your phone, which is really cool. I have not seen that feature on other social media apps. If you are also a Snapchat user and you are trying to log into your Snapchat account, you are seeing a C14a error message on your screen. If yes, then don’t worry, we will see how to fix the C14A Snapchat error by following some easy steps.
This problem generally happens because sometimes the servers get slow due to any technical problem or the servers are in maintenance mode. There are some other causes because of that this issue is faced by Snapchat users.
In this article, we will see how you can fix the C14A error on Snapchat on your Android or iPhone.
Factors Causing Snapchat C14A Error
Below are some potential factors that are causing the C14A Snapchat error.
Server Downtime
Maybe Snapchat servers are down, which can create problems in logging into your account.
Pending App Update
Maybe you are using the old version of Snapchat, so it is advised to update the app.
Slow Internet Connection
A stable internet connection is required for smooth app opening and proper functioning of the app. A weak internet connection can lead to a c14a Snapchat error.
Corrupted Cache Files
Cache files help an app to speed up app opening, but sometimes cache files become corrupted, which can cause glitches in the app and you may face errors like c14a.
Third-party apps or Plugins
Maybe you have logged in with your Snapchat account on some third-party apps or websites, which may be causing the Snapchat c14a error.
Using a VPN
Maybe you are using a VPN app, which can also create an error like c14a on Snapchat.
Snapchat is down
When you are trying to log in to your Snapchat account, first check if your friends or known ones are facing the same problem. Sometimes the servers get down, it could be because the servers are under maintenance or have a technical fault. So in that case, you can’t do anything from your end. Server-side problems can’t be fixed by the users.
You can check whether the servers are down or not by visiting a website, downdetector.com/status/snapchat. This website will tell you that Snapchat servers are down or working fine.
If the servers are down, so in that case you will have to wait until the company fixes the server problem. Don’t worry, there is no problem with your Snapchat account, sit, relax, and wait for the servers to work properly.
Read also: How to cancel Snapchat Plus Subscription
Quit and relaunch the Snapchat app on your smartphone
The other solution is to relaunch the Snapchat app. Sometimes our RAM gets full because we are multitasking and because of this the app crashes and freezes in between. So to solve this problem, simply close the app and launch it again after clearing the app from the recently used apps.
On Android
So, let’s see how to fix the C14A Snapchat error on Android smartphones:
1 – Open the app list by pressing the recent button
2 – Find and swipe up on Snapchat to close the app from the RAM also
3 – Access the app drawer of your phone and tap on Snapchat to relaunch the application
4 – Sign in to your Snapchat account in the app
Hope this will fix the problem. Now let’s see how to perform it on iPhone.
On iPhone
1 – Bring up your recently used app list by swiping up from the bottom of your screen and pausing it in the middle
2 – Swipe up on the Snapchat app to close the app
3 – Relaunch the Snapchat app by selecting Snapchat on your phone home screen
4 – Try to log into your Snapchat account
If this process doesn’t fix your Snapchat C14A error, then let’s move to our 2nd tried and tested method.
Fix the Snapchat login issue by restarting your Phone
Sometimes the issues are not with the apps but with our phone. Android devices face glitches frequently as compared to an iPhone and because of some minor glitches, a C14A error code could be seen on the Snapchat app. So in that case, the most common but effective way is to restart your smartphone. Let’s perform the process:
On Android
1 – Press and hold the power button for a while until the power menu appears.
2 – Tap on the Researt button from the menu to turn off your phone.
3 – Your phone will switch off and turn on automatically
4 – Launch the Snapchat app and try to log in to your account
On iPhone
1 – Press the Volume up + side or Volume down + side button on your iPhone
2 – Swipe the slider to turn off your iPhone
3 – Turn your phone back on by pressing and holding the side button
4 – Launch the Snapchat app and sign in to your account
Turn off the VPN on your device to resolve the c14a error on Snapchat
It is obvious that Snapchat and other social media apps like Snapchat use the internet. You can’t use Snapchat without an internet connection. If you are using a VPN, then you should turn it off to resolve the C14A Snapchat error.
Sometimes VPN is not compatible with some of your social media apps because of security reasons. The app server thinks that your account is hacked or someone is trying to log in to your account from a different location, in that case, the servers of the app block your login request when you are using a VPN. So disable the VPN before using the VPN app.
If you have successfully logged into your account, then your VPN is the culprit.
Clear Snapchat App Cache
Every application creates and stores cache files on your phone. So it is advised to clear the cache files of the apps you frequently use timely. Maybe the Snapchat app cache files have become corrupted and because of that, you may face the c14a Snapchat error.
In such a case, clear your app cache files, and the c14a error will be fixed. Let’s see the process of how to clear the cache of the Snapchat app:
1 – Find Snapchat on your phone and long press on it
2 – Tap on app info
3 – Choose storage usage and tap on it
4 – Tap on the clear cache to clear the Snapchat cache files
5 – Launch the app and sign in to your account
Fix Snapchat support code c14a by updating your app
Maybe you have not updated to the latest version of the app and getting a C14A error. An outdated version of an app creates many issues sometimes, that’s why companies launch updates for the apps and fix the issues that were in the older versions.
Uninstall and Reinstall Snapchat
If you are continuously getting a C14A error while trying to sign in to your Snapchat account. Then reinstall the Snapchat app to fix this error. Maybe your app is faulty or blocking you from accessing your account. So in this case, uninstall the Snapchat app from your phone and download it again from the Google Play Store or App Store, depending on whether you are an iPhone user or an Android user.
Contact Snapchat Support
If all the discussed methods are not working and still you are getting a C14A Snapchat error, then in this rare case you should raise the issue with the Snapchat support team. Maybe the issue is from the Snapchat end, in which the company’s support team can help you only. To contact the Snapchat support team, follow the below steps to reach out them:
1 – Visit the official Snapchat support site using any web browser on your phone or computer
2 – Select I can’t access my account from the available options
3 – Choose I see an error message when I log in.
4 – Select Yes when the website asks if you still need help
5 – Fill the form with the required details of your Snapchat account and submit the form
6 – Wait for the response from the Snapchat team
How to Bypass the C14A Error and Log in to your Snapchat account successfully
Snapchat’s login error C14A prevents you from logging into your account. This error occurs for various reasons, we already explained different cases above in this article. If you are facing the same error, then you can try any of the methods explained above to resolve your problem and log into your account successfully.
If this article solves your problem, then please let us know in the comments which method worked for you. Also, share this article with your friends or known ones who are facing the c14a Snapchat error code.